I'd like to say I've been training on the bicycle, but if you can't train / ride your bicycle, at least you can learn more about them! In the past week or so, i've been doing just that, learning more about bicycles and cycling.
Trek University was great! Trek University is a Trek sponsored continuing-education seminar for employees in the Trek / LeMond / Gary Fisher / Bontrager family. The topics ranged from current product line-ups, to future product direction, to what makes the Trek / LeMond / Gary Fisher / Bontrager products better, to how to better serve our customers, to the bottom line of remembering to 'just have fun.' (yes, that came straight from John Burke, the Trek president.) Things that grabbed my attention were:
Trek's Carbon Care / Crash Replacement Program
Trek Carbon Technology (TCT) a new line of Trek carbon in addition to Trek's OCLV carbon line
Better explanation of the Women Specific Design product benefits
Trek and LeMond's dedication to a triathlon line-up
Trek Travel - vacation opportunities to go ride your biycle
Well, the list continues. So check for later posts about more specifics or just come into the store and ask me.
The other training education opportunity was our own East Coasters Cycling Staff Retreat. That's right! We took the time to get the staff of both stores together and learn more about how to serve our customers better! We focused on techniques, proceedures, and importance of bicycle fit, maintenance / repair technique, and improving our professionalism as individual employees and as a community cycling center. Plus, we got time to hang out with each other and have fun!
All in all, I have to say 'Thanks' to Chris and Wes for supporting their employees with training. It really helps us help better serve the cyclists in our community!
